I like this trash can because they ACTUALLY designed it for human needs. There are many simplehuman design knock-off cans out there these days, and laughably, none of them fix the issues with the simplehuman can... except this can.1. You can't open the lids manually without the foot pedal. What if the pedal mechanism breaks? What if your positioned where it's awkward for you to reach the food pedal? Etc.. This trash can fixes that with the very subtle indentation on the otherwise inset lid, and it's easy enough to open that way, it's just big enough that you won't hurt your fingers trying to grasp under the lid to open it.2. You can lock the lid up in place without taking the entire top up, so the bag stays in place. SimpleHuman failed here.3. BAGS. SimpleHuman is running a racket and takin big $$ from everyone who buys their crap with their custom bags. NO, it is not necessary to have custom fit bags, just make a trash can that fits 90% of 13 gallon bags, PLEASE. I'm using Heafty 13 gallon and they work just fine on this can, no slipping experiences so far! They even have a little slot on the back of the hard liner to tuck in excess bag rim (this could be designed a little better but its sufficient)4. There is a hard can liner, so if your trash bag leaks liquid, you can remove the hard liner and wash that easily without having to try to was the entire can with lid still attached.5. Odor control. Can't say how well the carbon filters work yet but it's well designed.6. Flat back trash can can be placed right up against the wall.That's a lot of issues with the SimpleHuman "designed for humans" product! What a racket! This trash can is a savior!Complaints -1. The hard liner handles are not the best, sometimes get stuck a little when you slide them back down into place after changing the trash, but they do the job.2. The whole can rocks/moves a bit - they need to put some pads on the bottom or give it a little more bottom weight, then it would feel very solid and not quite as cheap. Not a deal breaker at all, 0 impact on usability.3. They could punch a couple holes in the hard can liner so that full trash bags can be pulled out easier instead of having that suction that makes it hard to pull bags out. If they add these holes, they should be a couple inches off the bottom of the hard liner so liquids don't leak out the bottom, and also be shaped like upward facing vents, so liquid could not escape out by running down the inside of the can. Even better, run/drill holes from the top of the hard liner to the very bottom inside the hard liner in the four corners. That way liquid would have to come from the very top of the can to get in there which is basically impossible, and you can still have the holes at the very bottom of the can for the air flow.They almost have a perfect trash can here.The garbage can is well made and looks great. It holds quite a bit more than our older can. It is easy to use and keep clean as the insert comes out smoothly. I also really like the odor control compartment on the lid to help absorb any bad smells. Mine arrived with the "stay open" feature not working and the company responded to my inquiry immediately, answered subsequent messages the same day and offered me several different resolutions to ensure I was happy. Customer service is a major part of a purchase for me, and this trash can is not cheap, so it felt good knowing the company stands behind its products, values its customers and will do what it takes to correct any issues.Works great. I like it a lot. I am concerned that the little latch that holds the lid open won't last very long as in other reviews. The only issue I've experienced so far is that one of the little inserts in the handles fell into the trash can because it wasn't properly clicked together. I found one half in the bottom of the can when I took out the trash one day and snapped it back in place. It seems to be fine now hopefully it was just loose previously. It does not seem to be cracked or broken.So in spite of the herculean solid styrofoam form that totally surrounded this trash can when we unpacked it there was still a dent in the side. I have no idea, given the amazing packing job, how this could have happened, unless it was dented before shipping or I was sent a defective item. Otherwise it works great.Arrived damaged first off. Thought about keeping it despite but the trash can is too lightweight for my liking. It isnt so lightweight that it moves a ton but it does move some when u step on it. For my personal prefernece it is though. My last can was heavy it did not move when stepped on at all even when empty.The trash can is fine. The step pedal is fine. It works. I like the ease of taking out the liner to change the bag. However, the locking feature to hold the lid open barely worked and now doesn’t work at all. Additionally, there was an odor blocking panel that clipped into the lid that at some point fell into the trash and and is no more. The whole thing feels obnoxious because stainless steel trash cans are not cheap and at the end of the day it still does nothing more than a plastic Rubbermaid step trashcan for $30 at Home Depot.Very classy looking. I read a review where someone received 4 carbon filters. Mine came with 1. That's disappointing. But thank God they use thick packing material. Looks like Amazon stabbed the box with their forklift. All 4 sides of the box are shredded.The glowing product review video on the Amazon site was the selling reason for us, along with the trash cans supposed "finger print resistant" top, it being the best size for our needs, and its simple, clean design. However, one taken out of the box, the trash can failed to fully close on one corner due the lift mechanism holding up the lid on that corner. The mechanism is unadjustable being inaccessible in the sealed bottom of the can. Additionally, once you put a bag on the inner liner, it's nearly impossible to get the extra contained between the liner and the exterior can surface due to it bunching up. Additionally, the lid is so light, that just the slightest bit of excess bag bunching causes the lid to fail to close as well. Beyond this the inner liner restricts how much trash you can get in a bag, limiting the bag’s volume to about 50%.